Suprawin's Business Process
Outsourcing (BPO) model delivers high levels of quality
that meet or exceed customer expectations. This is achieved
through holistic, comprehensive, Quality initiatives embedded
in the methodology: |
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Subjective Components of our Quality
Assurance Methodology |
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 Q-DNA
(Quality - DNA) TRAINING:
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Suprawin's unique QDNA involves a three-day workshop for employees to help them recognize the essence of quality in their daily lives, beyond the work environment. |
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Day
One
Participants are encouraged to recall instances
of quality experiences in the past. The group
is then encouraged to create a mind map of the
essence of quality.
Suprawin believes that "quality cannot be achieved
through objective manuals and process descriptions unless each employee acquires
a personal insight into the essence of quality". |
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Day
Two
Each participant reflects on
Individual roles and responsibilities
Job descriptions
Processes documentation
Relationship with internal and external clients
Personal strengths and limitations (Mind Map) |
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Day Three
We provide a common platform to all participants
to share their inferences with a team of cross-functional
experts, who help enhance the participants' knowledge
and insight into the holistic quality assurance
methodology. |
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