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STL-Advantage
 

Suprawin has the economies of scale to create innovative solutions. The organization integrates and manages state-of-the-art competency centers, hires the best people, invests in the latest technologies and implements the best practices.

 

The Value Proposition

 
 

  • Quality Management Expertise

  • Proven processes and methodology deployed on many successful projects. All processes are ISO 9001:2000 compliant.

  • Experienced Professionals

  • Suprawin has a team of Domain and Technology experts and quality assurance officers led by project managers and team leaders with vast operational experience.

  • Fast Turnaround Time

  • Staffed by experienced professionals, Suprawin undertakes large-scale projects and deploys 'round-the-clock' execution models.

  • Lower Cost of Operation

  • Suprawin's offshore location in India has established pricing methodologies that are highly competitive. This is due to high productivity rates on account of process automation followed by low cost of manpower and resources in India.
     

     'Intellectual Property Rights' Safeguards

    Suprawin appreciates the significance of the intellectual property rights of its clients and contractually agrees to the definition of an IPR violation clause and the consequences of any violation thereof.

    This assurance is further enhanced by contractual non-competing and non-solicitation agreements entered into by Suprawin (if required) and mandatory contractual agreements by all members associated with the organization.

     
     

     Physical Data Security and Business Continuity

    Suprawin has a stringent policy to ensure confidentiality of data. Strong physical as well as network and electronic security measures ensures complete adherence to all applicable contractual / legal obligations for all data transmission and handling. Included, but are not limited to, information in report form (printed or electronic); data stored on various data bases, local area networks and individual workstations; and transportable storage media such as diskettes, tape, and CD-ROM.

    Suprawin prepares extensive Business Continuity Plans for each of its clients where generic and client-specific risks are identified and mitigation strategies developed.

     
     

     On-shore / Off-shore Team Integration

    The onsite team comprises senior executives with several years of international business experience. These executives work closely with the on-shore customers and the offshore team and are the mainstay of on-shore/off-shore team integration.

    A part of pre-process training also involves voice and accent training and cultural sensitivitation programs to the offshore team. This contributes greatly towards efficient client interactions.

     
     

    Strong Financial Standing

    Suprawin is a wholly owned subsidiary of Suprajit Engineering Limited, a publicly traded company with operations in India, UK and USA.

    Established in 1985, Suprajit Engineering Limited caters to a wide spectrum of automotive and non-automotive cable requirements.

    The company has achieved a phenomenal growth, making it India's largest manufacturer of automotive cables with a capacity of over 40 million cables a year. It also has one of the largest manufacturing capacities based in a single country.


         
    Achievements  
         
    Five years of industry experience in BPO.  
    Fifteen years of industry experience in managed services  
    More than a million records Successfully delivered to clients  
    Experience in working with Fortune 500 companies  
    ISO 9001:2000 compliant offshore processes with primary focus on Quality, Cost and Time  
    BackOffice tools developed in-house for process automation.  
    Assurance of 99.95% accuracy  
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